Handprint ornaments are cut by hand, not machine, and therefore may have natural imperfections of handmade. 🥰 We do not attend to the back of the piece, and do not offer a refund for wood imperfections.
Measurements of the handprints will be “as close to-size as possible” but we do not guarantee a perfect match to the measurement provided, as handcut cannot be perfect but can be “as close to-size as possible”. Thank you!

In the case of major imperfections to the frame / wood / sign, we do not offer a refund. If we agree that the imperfections are major enough, we will ask that the imperfect sign be returned to us and we will send you another sign.
In most cases, small imperfections are to be expected as each piece is hand made and wood is imperfect in nature.
for imperfections in the handwriting / design we will remake and send a corrected version! (Unless the customer was sent a proof and it was approved OR it was automatically approved after 7 days of not receiving a response from the customer)

Because each sign is 100% custom and hand-crafted, please allow 8-10 weeks to create your art once I receive your pictures!

This time is subject to change during the busier / slower seasons.

Send an email to hello@aliwoodcreations.com :) We respond to messages Monday - Friday!

We are happy to cancel you order within 24 hours of the order being placed :) Because our process is extremely custom and each step take a lot of time, we cannot accept refund requests after the 24 hour period.

Because each letter is cut from wood or acrylic, the design is thickened enough that it will cut at the best possible quality for your piece. Because of this, tiny details may be lost in the process or made slightly bigger for the overall quality and longetivity of your art piece!

Unfortunately, no! I cannot add anything to a sign that is already completed, but I would love to offer you a discount to have a new sign made for what you would like to add! Reach out to hello@aliwoodcreations.com to chat with us about it!

No. If you would like your piece to read: "I love you, mom" but the original handwritten note does not include a comma, we will not fabricate a comma. Our goal is for the handwriting art to reflect the exact handwritten note as close as possible and to honor and celebrate them exactly as they are :)

We often get requests for detailed customizations (for example, making one heart a smaller size on a sign with the family's hearts) and unfortunately we are not currently able to accept that level of customization at this time!

We will send a proof if 1) it is requested by the customer in the comments box when they check out, or 2) we have any specific questions that we need to verify before cutting out and finishing your design! If we don't receive a response from you by day 7 of sending a proof, then the proof is automatically approved and we will move forward with production.

If the email goes unseen due to our proof going to the customer's spam folder, the customer is still liable for the automatically approved proof after the 7 day period. If the customer desires any changes after the proof has been automatically approved (due to receiving no response), the customer is responsible for the cost of those desired changes.

Because quality is our #1 goal, changes have be made to our frames / stain colors / paint colors / wood thickness from what we used in past years. Our frames have transformed from handmade in my garage to professionally made in a professional studio! A wonderful change that has brought slight differences to the way our frames used to look. The overall design of your frames will be extremely similar to any orders placed in the past so that you can seamlessly hang them next to older orders for a consistent look and feel, with slight differences to account for improved quality.

Differences may include: thickness of letters, thickness of frames, sligtht differences in stain colors or paint colors.

Because wood is a natural product, the way each frame absorbs stain can vary slightly in color variation.

Use a can of compressed air (found at any home depot, walmart, amazon etc.) and use small bursts of air to de-dust!

Your art is 100% wood, so don't hang your art in a bathroom or anywhere it will see steam / water. This will protect the longetivity of the sign :)

Take pictures of the damage and email them to me with an explanation of how it happened.

If the sign breaks by accident, I would LOVE to help you get it fixed. I can give you tips to fix it yourself at no charge, or you can mail the sign to me to fix for a fee. In extreme circumstances I can remake the sign at a lower rate. (see "in case of an accident how much is the charge to fix/remake?" quesion for details)

If the sign breaks and evidence reveals that the fault is on my end then I will happily fix or replace it free of charge, whichever option is necessary. I will be the one to decide if it should be fixed or replaced. ie. insufficient glue, nails, major paint imperfections (paint missing in spots, not fully covering the letters or backer) or shipping damage.

Small imperfections are to be expected! Each art piece is 100% handmade and I will not fix / replace a sign over small imperfections such as: a slight chip in the frame, texture of knots on the frame or backer, minor paint imperfections, etc. I personally inspect every sign before sending it to you and I care SO DEEPLY about getting it as pefect as my human hands can!!

It depends on the detail / size / damage to your sign, but if you are sending the sign to me to fix then the charge will include shipping both ways, plus my fee of $100 per hour. Most non-major fixes will take about 30 minutes. I will send you an invoice before you ship the sign to me, with a price estimate. After the sign is complete I will refund any extra if it took less time than expected, or send an additional invoice if it took more time than expected.

To replace a sign that is damaged beyond repair, the charge will include shipping and cost of materials.